Alongside the benefits of equity release, we also want you to be aware of what’s important to consider before making a decision.
If you wish to make a one-off repayment without setting up a standing order, you can do so by emailing a member of our team on [email protected] or calling 03454 150 150 and referencing your account number and name.
Please note that before we can accept a one-off repayment from yourself, we’ll first need to confirm your identity over the phone.
Only someone with a Lasting Power of Attorney or a signed letter of authority can make a repayment or set up a standing order on behalf of someone else. And we’ll also need to confirm their identity beforehand.
If you wish to make a repayment on behalf of someone else, please email [email protected] or call 03454 150 150 with proof of Lasting Power of Attorney or a Letter of Authority, and certified identification. A member of our customer service team will then be in touch.