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Sometimes we think something is true, but the situation turns out to be completely different.

This short video from the award-winning #BigPicture campaign shows that sometimes we can be completely wrong, and to make sure we clarify the facts by asking the right questions upfront.
Watch now

Other articles

  • The park

    When we make assumptions about clients, we can find ourselves in awkward situations...

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  • How making repayments can help your clients manage their total cost of borrowing

    The option for your clients to make  ad-hoc or regular repayments is one which may help them save thousands over the lifetime of their borrowing.

    Download

  • How Tailored Enhanced can deliver better customer outcomes

    In a post-Consumer Duty world, asking the right questions has never been more crucial. That goes beyond straightforward appointments and sourcing sessions. To ensure you deliver the best customer outcome, your advice must be detailed and personalised. 

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  • Practical tips for advising vulnerable clients

    This webinar was held by our own more2life Marketing Director Stuart Wilson, and guest speakers Lucy Batten and Tim Farmer.

    View now

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